Return and Refund Policy

At S STORE & CO, we want you to understand your options if you need to cancel an order or return an item.

Order cancellation

For online purchases delivered to the United Kingdom, you may cancel your order without giving a reason within 14 days after the day you receive your goods.

To cancel, email support@sstore.uk with your order number and a clear statement that you wish to cancel. You do not need to wait for approval to exercise this right.

You must return the goods within 14 days after notifying us of your cancellation. Contact us for return instructions and the appropriate return address.

Condition of returned items

You may inspect and try on clothing as you would in a shop. Please handle items carefully and return any packaging and tags where possible.

We may make a lawful deduction for a reduction in value caused by handling beyond what is necessary to inspect the goods. Missing packaging alone does not remove your statutory rights.

Return costs

Any requirement to pay change-of-mind return postage will be disclosed before purchase. If it was not disclosed, we will bear that cost.

We cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

Refunds

For a valid cancellation, we will refund the returned goods. If you cancel the entire order, we will also refund the cost of the least expensive standard delivery option offered for that order.

Additional charges for premium delivery are not refundable under the cancellation right.

Refunds will be made within 14 days of receiving the returned goods or evidence that you sent them back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee.

Your payment provider may require additional time to display the refund.

Faulty, damaged or incorrect items

Contact support@sstore.uk if your item arrives damaged, is faulty or does not match its description. Include your order number and details of the issue. Photographs may help us assess the problem.

UK consumers generally have a 30-day short-term right to reject faulty goods for a refund. Further rights may apply after this period.

Exchanges

If you would like a different size or colour, contact us to discuss availability and the return process. This does not affect your cancellation or refund rights.

Sale items have the same statutory protections as full-price items. Nothing in this policy limits your legal consumer rights.

S STORE & CO
Email: support@sstore.uk