Shipping Policy

Delivery availability

Available delivery destinations and shipping options are shown at checkout. Please check that your address is eligible before placing your order.

Processing and delivery times

The processing and delivery estimates applicable to your order are provided before purchase. Please review these estimates before completing checkout.

Unless expressly described as guaranteed, delivery dates are estimates. If we become aware of a significant delay, we will contact you.

For UK consumer orders, goods will be delivered within 30 days unless a different delivery period has been expressly agreed with you.

Shipping charges

Any shipping charges are displayed at checkout before payment.

Free-shipping offers, where available, apply under the conditions stated with the offer.

Tracking

If tracking is available for your shipment, the relevant details will be included in your shipping confirmation or provided separately.

For delivery updates, email support@sstore.uk with your order number.

Address changes

Please check your delivery address carefully before ordering.

If you need to correct an address, contact us as soon as possible. Changes may not be possible once the order has been dispatched.

If a parcel is returned because of an incorrect address, we will discuss the available options and any applicable redelivery costs before charging them.

International deliveries

Where customs duties or import taxes may apply, the relevant arrangements will be explained before purchase.

Delayed, missing or damaged orders

If your order has not arrived or arrives damaged, contact support@sstore.uk. We will investigate and arrange an appropriate resolution.

A carrier’s delivery scan alone does not remove your rights if you have not received the goods.

Where a delivery deadline is missed, your rights may include setting a reasonable additional delivery deadline or cancelling for a refund, depending on the circumstances.

S STORE & CO
Email: support@sstore.uk